Dragen

Dragen / Enterprise Brain

A product we built ourselves and still maintain.

The most honest proof a software house can offer is not a portfolio but a system it is answerable for. Enterprise Brain reads a forwarder's mailbox, extracts data from enquiries, and answers questions about company procedures - always citing its source.

Two modules, one principle

The principle is architecture rather than a setting: AI proposes, a person decides. Nothing reaches a customer without approval.

Email Intelligence

It reads every message in the operational mailbox and tells a quote request apart from rate correspondence and from noise. From a request it extracts route, cargo, ADR class, dates and customer - and flags what is missing before a price can be quoted. It drafts a reply in the sender's language.

Enterprise Brain

Procedures, price lists, offers and agreements in one knowledge base. You ask in plain language and get an answer citing the document and page. Without cover in your documents the system says plainly that it does not know - which we treat as a feature, not a gap.

What sits underneath

Data isolation between tenants, encrypted mailbox credentials, and a record of every decision: who, when, on what basis, and using which model. The running code version is visible from inside the application, so you can check what is actually deployed instead of assuming the release worked.

Who it is for

Freight forwarders whose enquiries arrive by email and whose procedural knowledge lives in files and in people's heads. If you need something the product does not do, we build it - the same work described under AI on your data.

Questions

What people ask first.

Does Enterprise Brain reply to customers automatically?
Not by default. The reply is drafted and waits for the forwarder to approve it. Automatic sending is a separate setting, enabled deliberately and per tenant.
What happens when data is missing from an enquiry?
The system shows what is missing before a price can be quoted and drafts a question to the customer in the language they wrote in. A missing field is marked missing - it is never filled in by guesswork.
How do we know a knowledge-base answer is true?
Every answer points at the document and page it came from, and opens the original in one click. With no cover in the documents, the system refuses to answer.
Where is data processed?
On endpoints in the European Union, with data isolated between tenants. Content is not used to train models. The specific terms depend on the model provider and are written into the contract.

Tell us which process eats your day.

We answer within one working day - including when the answer is that software is the wrong tool for it.

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